Results driven multi-tasker with 25 years’ experience in the airline industry, primarily in the Commercial area, also within Finance, Legal, Human Resources. Experienced in managing high profile, diverse and sensitive commercial and financial projects with the utmost discretion. An expert problem solver and change manager, providing a range of solutions to meet the most demanding business challenges. Skilled in influencing, negotiating and challenging at all levels, and at managing culturally diverse teams across a variety of locations and functions.
KEY SKILLS
Commercial and Financial Strategy
Business Planning
Project Management
Restructuring/Consolidation
Change Management
Cost of Sale Reduction
Network Sales and Distribution
Revenue Channel Optimisation
Commercial Policies and Procedures
Joint Ventures and 3rd Party Relationships
Industrial Relations
Performance Management
Contact Centre Management
Risk Analysis/Internal Control
ENVIRONMENT
Commercial Transformation, Distribution Strategy & Revenue Enhancement
Restructuring, Cost Optimization & Organizational Effectiveness
Joint Ventures, Strategic Alliances & Stakeholder Management
Governance, Risk Management & Business Performance Improvement
PROFESSIONAL ACHEIVEMENTS
Operational Efficiency | Growth and Expansion
Lead new route start-ups for several airlines across Middle East and Asia Pacific
Managed large multi-agency projects on behalf of the principle e.g the first US Customs and Border Protection facility in the Middle East
Managed several restructuring projects, resolving IR issues. disposing of assets and managing all legal and regulatory issues in many jurisdictions
Change Manager responsible for improving several internal processes across multiple functions
Introduced Risk Analysis and Testing to improve Internal Controls, eliminating years or malpractice
Cost Management
Lead route terminations and oversaw capacity cuts to reduce inventory and improve network profitability
Finance Director of Call BA, British Airways’ Global Call Centre
Consolidated Regional Call Centres to reduce cost and improve efficiency
Chairperson of BA India’s Provident Fund, Gratuity Scheme and 3 Pension Schemes
Lead several projects to reduce Cost of Sale
Customer Centricity
Managed Commercial Integration across Airline Joint Ventures and Strategic Partnerships (BA/AA/IB Joint Business and Etihad Strategic Partnerships)
OTHER RELEVANT INFORMATION
Education: Law Degree - LLB (Hons), Chartered Institute of Management Accountants (CIMA) Qualified