Over ten years at logistic firms and also at Aeromexico. Educated at IPADE Business School and Isenberg School of Management. Specialist in CRM, digital platforms and IROPs—delivering AI-enabled customer improvements, digital sales growth and operational efficiency through disciplined, data-driven execution.
Senior aviation strategy and transformation advisor with hands-on leadership experience across airline operations, IROPs management, customer relationship management (CRM), digital platforms, and commercial execution. During his tenure at a network carrier, he led enterprise-wide initiatives spanning conversational AI, customer self-service, disruption handling, revenue enablement, and operational efficiency—delivering measurable reductions in call center demand, increased digital sales, and improved customer satisfaction at scale. With a background combining product leadership, data-driven decision-making, CRM-driven customer intelligence, and regulatory rigor, Mariano supports executive teams in navigating complex airline environments where operations, disruption recovery, technology, and customer outcomes must align without execution risk.