Over thirty years of proven success in airline growth, strategy and alliance management, known for cross-cultural negotiation skills. Delivered exponential high value financial bottomline results in growth across global markets, developing an airline from regional to an international player in the top 40 global rank (#37 AIRLINE BUSINESS).
PROFESSIONAL ACHIEVEMENTS
Operational Efficiency | Growth and Expansion:
Negotiated Aeromexico’s increase of slots at MEX’s main hub +10%, allowing the airline to expand into 26 new global destinations (i.e. London Heathrow, Narita, Buenos Aires, Rome, Barcelona, Shanghai) | Maximized airplane resources by increased fleet utilization +17% with “red eye / night flights”
Cost Management:
During COVID and Chapter 11, achieved -28% labour unionized unit cost and increased crew productivity +20% through negotiations with key stakeholders (Unions, Executive Committee, Board Members and Lender) | Optimized manpower and safe & life quality of 4.800 crew members representing 78% of total employment cost (15% of total P&L cost) with 67% of total employees
Customer Centricity:
Negotiated and participated in creation of SkyTeam Alliance | Implemented Training, culture and business process strategies to increase NPS by +16%
OTHER RELEVANT INFORMATION
Languages: Spanish (Native); English (Bilingual); German (Fluent); Italian (Business Conversation).
Full Citizenship: Mexican, U.S., Italian EC.
Public speaking and moderator engagements: CEO AVMARK Conference (2002 Miami); Annual Jeppesen User Conference (2011 Zürich), World Routes Forum (2011 Berlin); Airline International Symposium (2024 Hanoi), Aviation Festival Americas Terrapinn (2024 Miami).
Constantly looking for opportunities within the transport industry (or related businesses i.e. consulting, airport development, international agencies) in the EMEA region, to share my global expansion knowledge and harvest new trends that will bring immediate growth and customer satisfaction.